Several people have asked me what I decided to do about people and their last minute requests for products after I forewarned them that orders would be closed on November 30.
For two of my clients, I convinced them that they could do a Happy New Year card instead. The biggest problem was that both of them wanted Hanukkak cards which place an even greater deadline.
The other client was told that I would do her order (and was charged double as was suggested by someone else) but her order would be placed last on the priority list. I am in the process of simplifying her card design so that we can send out the cards in time for domestic Christmas delivery. For this client, I am personalizing and mailing the cards for her so this makes it easier for me to process her order.
I am still taking single card orders as we speak for those people who want a handmade card that is different from cards that can be bought at the store. I will have all orders finished by Friday and I have one more craft fair to do on Sunday and I will be done for this holiday season.
For the craft fair on Sunday, I have enough inventory that I don't have to make anything new. I am afraid that I will have some leftover product that I will probably have to carry over until next year. Not an ideal situation but something that I can live with.
Showing posts with label Problems. Show all posts
Showing posts with label Problems. Show all posts
Tuesday, December 16, 2008
Wednesday, December 10, 2008
Oh, What a Day
Have you ever had a cursed project? Some projects just start off on a bad note and seem to get worse as they go along. Glue doesn’t dry fast enough. Smudges on the piece. Smeared ink. Today was one of those days for me and I did something that I have never done before—I refused to sell a project to a buyer.
I have been in the service industry since I was 15. I have always worked for others or have worked at the whims of others. I have catered for brides. I have sewn and beaded wedding dresses. I have performed for countless audiences. Nothing prepared me for what I faced today.
My client ordered a series of 50 personalized greeting cards. The cards were to be screen printed with my Gocco printer. After initially meeting with the client, we designed a religion based card that would feature a modern take on a Madonna and Child. The words “Unto us, a Child is born.” The salutation would be printed on the inside and the names would appear as well.
I email the proofs of three different examples to the client and she chose one. I did a mock up for the client to view and emailed a PDF of the scanned card. Of course, this wasn’t going to be sufficient—she had to see it in person. RED FLAG ONE. No problem. We scheduled a meeting for drinks (my treat) to discuss the mock up. When she sees the mock up, she notices that the names were misspelled. Of course, she blames me. I smile, show her the original order sheet, her listing of the names, and her initials that indicate that this was indeed what she wanted. I also indicated that she had the chance to fix it when I emailed the three original proofs.
No problem. Easy fix. Although wasting two Gocco bulbs and one screen ticked me off but still OK. So, we finalized the project. She initialed the changes. I asked her if she wanted to see the corrections before I massed produced the cards. “No. I trust you.” RED FLAG TWO.
Today, three and one half weeks after our initial meeting, we decide to meet after work for drinks AGAIN. I was excited to be done with the project and to get her out of my non-existent hair. We sit down, order drinks, and she starts to look at the cards. Immediately, she starts placing them in two stacks.
“What are you doing,” I ask.
“I like these but there are problems with these.”
“Really? Like what.”
“This one has a spot on it. This one doesn’t seem even. This one looks different.”
“Well, there are going to be some minor variations in the ink. That is the nature of handmade screen printed items.”
“Well, I’m only going to pay for the ones that I like.”
“Actually, the invoice says 50 cards and that is what you are going to be charged. By the way, this isn’t the Walgreens Photo Department. You can’t just take the ones you like.”
“That’s not fair.”
I collect the cards. Take out my wallet and refund her 50 % deposit. As I leave the table, she incredulously calls out, “What am I going to do about my Christmas cards?” I say, “Go to Walgreens. You can pick and chose the cards that you want. Thanks for the drink. Have a Happy Holiday.”
I have been in the service industry since I was 15. I have always worked for others or have worked at the whims of others. I have catered for brides. I have sewn and beaded wedding dresses. I have performed for countless audiences. Nothing prepared me for what I faced today.
My client ordered a series of 50 personalized greeting cards. The cards were to be screen printed with my Gocco printer. After initially meeting with the client, we designed a religion based card that would feature a modern take on a Madonna and Child. The words “Unto us, a Child is born.” The salutation would be printed on the inside and the names would appear as well.
I email the proofs of three different examples to the client and she chose one. I did a mock up for the client to view and emailed a PDF of the scanned card. Of course, this wasn’t going to be sufficient—she had to see it in person. RED FLAG ONE. No problem. We scheduled a meeting for drinks (my treat) to discuss the mock up. When she sees the mock up, she notices that the names were misspelled. Of course, she blames me. I smile, show her the original order sheet, her listing of the names, and her initials that indicate that this was indeed what she wanted. I also indicated that she had the chance to fix it when I emailed the three original proofs.
No problem. Easy fix. Although wasting two Gocco bulbs and one screen ticked me off but still OK. So, we finalized the project. She initialed the changes. I asked her if she wanted to see the corrections before I massed produced the cards. “No. I trust you.” RED FLAG TWO.
Today, three and one half weeks after our initial meeting, we decide to meet after work for drinks AGAIN. I was excited to be done with the project and to get her out of my non-existent hair. We sit down, order drinks, and she starts to look at the cards. Immediately, she starts placing them in two stacks.
“What are you doing,” I ask.
“I like these but there are problems with these.”
“Really? Like what.”
“This one has a spot on it. This one doesn’t seem even. This one looks different.”
“Well, there are going to be some minor variations in the ink. That is the nature of handmade screen printed items.”
“Well, I’m only going to pay for the ones that I like.”
“Actually, the invoice says 50 cards and that is what you are going to be charged. By the way, this isn’t the Walgreens Photo Department. You can’t just take the ones you like.”
“That’s not fair.”
I collect the cards. Take out my wallet and refund her 50 % deposit. As I leave the table, she incredulously calls out, “What am I going to do about my Christmas cards?” I say, “Go to Walgreens. You can pick and chose the cards that you want. Thanks for the drink. Have a Happy Holiday.”
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